SERVICE PROVIDER RESPONSIBILITIES
- Unit(s) shall be delivered on the date agreed upon by the service provider and customer.
- Unit(s) shall be clean and ready for use prior to departure.
- If unit(s) are being serviced by the service provider, the customer agrees that the unit(s) will be serviced on the date(s) agreed upon by the service provider and customer. Additional or off-scheduled services will be subject to additional fees.
- Unit(s) shall be picked up on the date agreed upon by the service provider and customer.
INCLUDED MATERIALS
- Unit(s) shall be delivered with paper, water and hand sanitizer as applicable.
- Materials will be replaced as necessary at the time of service.
- Additional materials requested prior to the next scheduled service can be provided at an additional fee.
CUSTOMER RESPONSIBILITIES
- The customer shall inspect the unit(s) within 24 hours of delivery. If the customer objects to the condition of the unit(s) prior to any use, they must notify the service provider immediately to request replacement unit(s).
- The customer is responsible for trash removal and disposal. If the service provider is required to remove trash from the site, the customer agrees to pay additional fees. We recommend placing garbage cans close to the units for diapers, feminine products, clothes, fast food wrappers, etc,
- DO NOT block access to the rental unit. If the unit is blocked and not available to be serviced, the toilet will not be cleaned until the following scheduled cleaning unless an additional cleaning is ordered at an additional cost.
BILLING/ PAYMENTS
- Invoices are on a Net-10 cycle.
- All month-to-month rentals are billed on a 28-day advance billing cycle.
- No pro-rated adjustment is made for partial monthly use.
- Off route cleanings will incur additional charges
- Should the customer fail to make the agreed upon payments, service provider may pursue all remedies, including:
- Termination of agreement without notice
- Repossession of unit(s)
- Recovery of all monies owed. Customer will be responsible for all costs to recover payment including legal fees, expenses, time involved for service provider, etc.
DAMAGE OR LOST UNITS
- Customer is responsible for damage and/or loss of unit(s) while on-site.
- Service provider and customer agree that the customer shall not be responsible to repair unit(s) for ordinary wear and tear. Ordinary wear and tear so not include graffiti or other intentionally made markings.
- Emergency service or tip-overs will result in a $50- $100 additional charge based on location and schedule.
- Customer agrees to notify service provider immediately upon discovery of damaged or lost unit(s)
- In the event of a damaged or lost unit(s) customer shall:
- Pay service provider to make repairs.
- Pay service provider for a replacement unit.
We are available 7 days per week for emergency services. You may reach us by phone at 610-644-2800. We will respond as quickly as possible. Gray Brothers Septic Services appreciates your business.